Refund

Refund Policy

For built customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to buied.shop.

How built handles exceptions
For built customers at buied.shop, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Our approach at built to order problems
The following order problems guidance applies to the built storefront at buied.shop. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

built: refund timing
built publishes this refund timing guidance for customers using buied.shop. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

What built customers should know about eligibility
This eligibility section covers orders and visits through buied.shop for built. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

What built customers should know about condition of returns
The following condition of returns guidance applies to the built storefront at buied.shop. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

built: starting a request
built publishes this starting a request guidance for customers using buied.shop. When requesting a return or exchange, contact us at Support@buied.shop before sending the item. Once the request is approved, built will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

How built handles support
For purchases made through buied.shop, built applies the following guidance on support. For return or exchange assistance, contact Support@buied.shop or 952-372-7401.

Merchant Information
Business name: built
Brand name: built
Email: Support@buied.shop
Phone: 952-372-7401
Physical address: 11410 Forestview Dr, Baxter, Minnesota, 56425, United States